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How do I contact Flauci The Pet-Beauty Shop?
If you have any questions, suggestions, or comments about an order, our products, wholesale inquiries, press inquiries, etc. we would like to hear about it. Click the CONTACT US link and use the email form below and we will respond to you by the end of the next business day. Please use the drop down menu to choose the most appropriate subject line to help us respond to your email as promptly as possible.

Or call Customer Service at (800) 672-8136.


Online Customer Service Hours:
9 am to 5 pm PST Monday-Friday, excluding holidays.

What is Flauci The Pet-Beauty Shop's return policy?
We DO NOT ACCEPT RETURNS ON Shampoos, conditioners, daily sprays and fragrances. Flauci The Pet-Beauty Shop will be happy to accept returns on most unused merchandise within 14 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell. Clearance and special sale items (percentage off discounts, promotions) are considered final sales. NON-REFUNDABLE & NON-REPLACEABLE ITEMS: Used or opened items, e-gift cards and product samples are non-refundable and non-replaceable. FINAL SALE ITEMS: Consumables (shampoos, grooming sprays, colognes, conditioners), sale, clearance, discounted or as-is items are all FINAL sale and cannot be returned for store credit. SETS: Items sold in sets must be returned in their entirety unopened and unused. REFUNDABLE ITEMS: regular priced towels, clothing, combs, brushes or eyewear. You may seek a refund of the purchase price (excluding original shipping costs).

How do I return an unused item purchased online to Flauci The Pet-Beauty Shop?
RETURNING ITEMS: To initiate a return click this Contact Us link and complete the form. Once you've been notified that your items can be returned, return your merchandise to us in its original and unused condition within 7 days by mail shipping prepaid by you, the customer, to the address below and we'll issue you a full refund to your credit card less any original shipping fees. For your protection we suggest that you return via UPS or INSURED PARCEL POST because we are not responsible for return packages lost or damaged during return shipping. Do not return any merchandise air express or C.O.D. We reserve the right to refuse any return at our discretion. If a mistake was made on our part, or a product was damaged upon receipt we will refund to you the shipping costs of your initial purchase.

Please indicate whether the item(s) you are returning was a gift. If the item was a gift we will refund the gift recipient with an e-gift card for the value of the gift(s) (less the original shipping costs) to use online. Store credit and e-gift cards are not redeemable for cash or transferable, cannot be exchanged for another product and cannot be replaced if lost or stolen.

Please send all returns to:
Flauci The Pet-Beauty Shop
Attn: Returns
1314 17th Street, Suite 22
Santa Monica, CA 90404
Can I make an exchange for an online purchase?
EXCHANGES FOR REFUNDABLE ITEMS ONLY: Items are only eligible for exchange for a different size or color. To initiate an exchange click this Contact Us link and complete the form. Include the new size or color wanted in exchange for the item you want to return. Then you will be sent shipping fee for exchange link (the fee charged for shipping the new item to the customer) via email. Next, send the item you are exchanging to us in its original and unused condition by mail shipping prepaid by you, the customer, to the address below within 7 days of receiving the shipping fee for exchange link. For your protection we suggest that you return via UPS or INSURED PARCEL POST because we are not responsible for return packages lost or damaged during return shipping. Do not return any merchandise air express or C.O.D. Once the item is received by us, We'll issue a refund (less original shipping costs) to your original payment method used.

Please send all returns to:
Flauci The Pet-Beauty Shop
Attn: Returns
1314 17th Street, Suite 22
Santa Monica, CA 90404
Does FLAUCI The Pet-Beauty Shop guarantee its products?
We guarantee the freshness and purity of all our products. We also guarantee that your order will arrive in safe and excellent condition. If for some reason your order arrives broken or damaged, please contact us immediately (via phone or our CONTACT US page) and we will make arrangements to remedy the situation. Please have your order number handy.

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What if an item I am interested in purchasing is not on the website?
Please contact us as we may be able to special order the item for you. Please note that there may be a minimum purchase requirement from the distributor and all special orders must be prepaid.

How can I receive a sample of a product that I am interested in trying?
Samples are complimentary with your FLAUCI The Pet-Beauty Shop qualified purchase! You will receive 6 specialty shampoo samples for $12 - USA (contiguous US only) shipping and handling costs are included. You can also purchase our Groom-on-the-Go Specialty Shampoo variety pack, which includes six half-ounce shampoos all for $12 - includes shipping and handling (contiguous US only).

Who do I contact for product information or questions?
All our customer service representatives are fully trained and familiar with the products that FLAUCI The Pet-Beauty Shop stocks and are always happy to answer any questions and make recommendations.

How do I place an order?
To place your order online, simply select your production options, click the "Update Price" button below the "Price" button, click on the "Buy Now" button next to the product you would like to purchase. Click on the "Checkout" button on product pages or the "VIEW CART" link at the top of every page when you're finished shopping!

What methods of payment are accepted?
We accept Visa, Mastercard, & American Express. Money orders are accepted by mail to the address above. We're sorry, we cannot accept personal or third-party checks.

Do I have to pay sales tax?
Flauci The Pet-Beauty Shop is required by law to collect sales tax on orders shipped to California and New York.

I have a question about my charges?
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact via our CONTACT US page for further assistance.

I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

What do I do if I cannot get my gift certificate to work online?
Please make sure that the gift certificate number does not contain any spaces and that the correct PIN is entered. If it still will not process please contact customer service during regular business hours.

Do I have to register to place an order?
No, but if you register on FLAUCI The Pet-Beauty Shop online store you can save order information, your shipping address as well as payment information.

How do I create an account?
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I buy/redeem an e-gift card?
The perfect gift that always fits. With the FLAUCI The Pet-Beauty Shop E-Gift Card, you can shop our online store for all your favorite pet-beauty items with the ease of a prepaid card. The e-card can be purchased in any denomination of your choice from $10 to $100. All gift card sales are final. You can purchase a e-gift card for someone, click here. If you are the recipient of an e-gift card and would like to redeem your e-gift card, click here.

How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword or item number into the SEARCH box. If you have any trouble locating a product, feel free to contact via our CONTACT US page for assistance.

How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword or item number into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use coupon codes?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

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Are my transactions secure?
Flauci The Pet-Beauty Shop uses industry standard SSL encryption (scrambling) to insure safe transmission of secure information. For more information, please see our Private Policy and Terms of Use.

What do I do if I receive a Payment Processing Error?
Our customer service team is able to assist you with any payment processing error, so please contact us (via phone or email) with any problems you may have placing orders. Most payment processing errors are due to our fraud protection service detecting a difference in the billing address of the credit card and the billing address entered on the order. Please make sure the billing address is entered exactly as it appears on your credit card statement.

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What if an item I ordered is not in stock?
FLAUCI The Pet-Beauty Shop will contact you to notify you of the backorder. When the item is back in stock we will ship your backorder immediately at no additional cost.

Can I ship and bill to different addresses?
Yes, however verification of the shipping address may be required which can take up to five business days. We will contact you in the event that we are seeking verification from your credit card issuer.

Do I have to be home to receive my order?
Orders over $150 require an in-person signature at the time of delivery. You can waive this requirement by accepting all responsibility for the package and noting in the comments or order instruction section that you would like the package sent with no signature required for delivery.

Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note: Once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers (if applicable), check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact via our CONTACT US page for assistance.

An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us via our CONTACT US page for assistance.

My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us via our CONTACT US page for assistance.

When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Standard Shipping Method
Delivery charges will be applied according to your selection. Orders are usually shipped via UPS (domestic only) or the US Postal Service (to PO Boxes, APO addresses, Hawaii & Alaska). Provide shipping addresses that can accept UPS and USPS shipments. Packages sent via the US Postal Service cannot be tracked.

How much is my shipping?
Shipping is automatically calculated according to your selection prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices (USPS Priority Box and UPS) and their prices.

When will my order ship?
Please see each individual item page for more information on the availability of each item. We do our best to ship all orders as quickly as possible. Orders often ship within 2 business days and our average delivery time is 7 - 10 days, depending on the shipping destination for in-stock, non-serviced items, however orders may take up to 14 business days for delivery. For an additional charge, we offer an expedited delivery option for delivery within 2 - 4 business days.

Please note that items sent directly from our suppliers may take additional time for delivery. Custom order items cannot be expedited. In order to offer our wide selection of merchandise, items may be shipped from a number of different sources, and items are occasionally shipped in a number of separate packages via UPS and/or the US Postal Service. Many of our items are hand-finished per order and may take the full 14 business days for delivery.

Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Does Flauci The Pet-Beauty Shop ship outside the United States?
We do NOT ship internationally.

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